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MaintenanceNet, Inc. Optimizes Partner Relationship Management for Technology Supply Chain With Service360 Service Contract Management Platform

New Aberdeen Group Study Indicates Leading Firms Are Placing Stronger Emphasis on Improving Partner Relationship Management With Technology

CARLSBAD, CA -- (Marketwire) -- 09/08/08 -- MaintenanceNet(TM), Inc., the leading provider of extended warranty and maintenance contract management services, is empowering manufacturers and their channel partners to increase revenues through best-practice partner relationship management (PRM) processes built into its Service360(TM) service contract management platform. To further enhance supply chain PRM initiatives, MaintenanceNet today announced that research results are now available for a MaintenanceNet-supported Aberdeen Group study titled, "Channel Sales: The Renaissance in Partner Management." Designed to uncover proven PRM approaches employed by best-in-class companies, the study results are available at no charge for a limited time from the following link:

According to Ian Michiels, a senior research analyst focusing on sales and marketing for Aberdeen Group, the research demonstrates that the most significant pressure facing vendors today is the need to drive more channel sales. "The study indicates that leading organizations are increasingly turning to technology tools for success in both selling through the channel and improving partner ecosystem efficiency," he said. "By isolating top performing organizations in annual revenue growth and channel sales growth, the research provides companies of all sizes with the information they need to develop and enhance their PRM initiatives."

Several major MaintenanceNet customers, including Fortune 500 technology manufacturers and distributors, participated in the study, yielding insight into their use of PRM technology platforms such as MaintenanceNet's Service360. "Service360 represents the next-generation evolution of our original software-as-a-service (SaaS) platform, which was designed from the ground up to transform PRM for large technology manufacturers engaged in multi-tier channel sales," said Scott Herron, CEO of MaintenanceNet.

An on-demand solution, MaintenanceNet's Service360 meets the varied needs of the supply chain and provides a 360-degree view of extended warranty and service lifecycles in order to effectively "register, renew and refresh" technology. Working with the Service360 platform, the Registration360(TM) module helps organizations register more service contracts through the channel and uncover lost service renewal opportunities. The system also automates renewal notifications for upcoming contract expirations and provides a transactional Quote to Order module to help channel partners quickly and easily create quotes, and renew and order new services directly with the manufacturer.

Supporting language translations and currency conversions, Service360 extends manufacturers' PRM reach globally. Its Campaign360(TM) module allows organizations to execute effective marketing campaigns for follow-on product and service sales. The platform also makes technology refresh effortless by delivering visibility to end of life and uncovered asset (products sold without a service agreement attached) opportunities.

Aberdeen Group and MaintenanceNet will be offering a free web seminar on Oct. 7, 2008 at 10 a.m. PT to review the PRM research findings and outline best-practice strategies for increasing channel revenues. Registration for the webinar, along with access to the Aberdeen study, is available by visiting the following link:

About MaintenanceNet

MaintenanceNet is the leading provider of extended warranty and maintenance contract management services. The company's technology platform provides proven increases in overall profitability and revenue for manufacturers. MaintenanceNet's channel-friendly solutions automate and improve underlying data integrity, resulting in reliable customer information for registering and renewing service contracts. Using its online, interactive software-as-a-service (SaaS) platform, MaintenanceNet provides the entire supply chain with a 360-degree view of their warranty and service contracts. The world's largest technology leaders turn to MaintenanceNet to achieve greater success in their service businesses. For more information, please visit or call 866-699-7212.

MaintenanceNet, Service360, Registration360, Quote to Order and Campaign360 are trademarks or registered trademarks of MaintenanceNet Incorporated.

Kelly Crothers
MaintenanceNet, Inc.
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Paula Johns
Paula Johns Communications
Email Contact

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